March 3, 2011

Persnickety Prints Complaints

We get emails all day long from companies, designers, customers, spammers you name it. We try to answer each email as thoroughly as possibly, and in a timely manner.
At Persnickety Prints, we will literally "bend over backwards" for our customers. We want everyone to be happy with their prints, we understand the time that goes into creating your digital layouts.  We also don't skimp on quality.  Many hours goes into fine tuning our machines so that they produce the most flawless, exemplary images on the market. We also want to offer the lowest prices.

Every once in a while, we get complaints:
"you say that your 12x12 prints are $1.99,  but you didn't include that they are $5 to ship"
"why can't I use multiple coupon codes?"
Here is the deal. If customers would like Free Shipping, or to use multiple coupon codes, we can do that. Cost will just be covered in other ways.

We did some ground work.

 Pricing and information for other popular photo printing retailers:

*this information was acquired online directly from each retailers website and is subject to change


To answer your questions:
 Yes we can offer free shipping! That is, if our customer would like to pay around $4 a 12x12 and be required to make a minimum purchase. Our packaging alone is a large cost to us. Not to mention that every order is well over $5 to ship, we just cover the difference.
 Yes we can allow multiple discounts! That is, if our prints weren't already discounted! We are willing to raise the prices if multiple discounts are an issue.

Having said this, we want our customers to email us anytime. You are our friends, not an order number. We recognize repeat customers, and have become well acquainted with so many of you. Just thought we would cover these issues for anyone else wondering why we charge for shipping and why we won't "give away" prints.

thanks! :)
The PP Team

27 comments:

  1. sounds fair to me, of course, I wasn't one of the people complaining, lol!

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  2. Dear Susie, Zoe the cat, Chiquita and Petunia-- thanks for your input! Not trying to point fingers, just a little educational post!

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  3. I feel like I've found a diamond in the ruff with Persnickity. No complaints whatsoever from me! I'll never take my business elsewhere and recommend you guys to anyone that I can shake my lips at.

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  4. I think you are doing an extraordinary job with price, quality and customer service!

    I am "the one who uploaded and ordered pages without text":-), and both you and Kenny were very quick to help me out, give me a cell number and talk with me multiple times as well as give me a credit to my account (which was much appreciated!).

    Your turnaround time is amazing as well!

    Before ordering my digital pages I shopped around at several digital sites and Persnickety offers the best prices and quality for 12x12 pages by far!

    Thank you so much for all your help yesterday as well as awesome products, service and pricing! Persnickety will be my go to for digital pages for sure--placed another order this morning:-).

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  5. Your quality is superior to some of the competitors listed above. I love my prints and the fantastic customer service.

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  6. Thanks for the great side-by-side comparison. I did quite a bit of comparison shopping (on price and quality) myself before I placed my first order with you a couple of months ago. Simply put: The quality of your prints is outstanding and the customer service is exceptional. You're the only printing company I recommend on my blog!

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  7. I have NO complaints!!! Love you guys! You've always replied to my emails ASAP, and I love my layouts and the book I've gotten from you. I think that there are so many freebies in the digiscrap world that people's view can get a little skewed. :-/

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  8. Persnickety is perfect just the way it is! I love the quality, and the price is beyond reasonable. Don't let a few bad apples spoil the bunch. Keep up the great work. I will never go anywhere else.

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  9. People are always looking for the best deal. Me included! But don't change, I found you all the way from Canada, and love that you deliver to my mailbox. I don't have to drive to the next biggest town to get my parcel. I can't drive anywhere for $ 5 or 10 so am happy to pay that fee. My last order had a error, but customer service was great. We all make mistakes, but making it right is what makes a great company. I need to rely on your customer service so I can pass on that great service to my clients. Don't change a thing!

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  10. Great customer service--don't change your very special and personal touch! You are WAY better than any of your "competitors!" Thanks for all you do to support the digi community!

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  11. Your price is the best, your prints are the best and there is no way your customer service can be beaten. Remember there are some people who are never happy whatever we do. Don't change anything I love the $5 shipping for any number of layouts. I just save them up and print in one big batch. Saves me money - saves the environment less packaging and its like Christmas when they all arrive.

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  12. I have 100 credits to use still, but have to get lots of paper layouts scanned first. I'm very happy with your prices and your shipping fee, which can be very economical if people would just place orders for many layouts at once.
    Please don't change a thing!! :)

    Btw... when in a hurry to get a digi layout printed I use my local Costco and pick it up in person, but the quality isn't that great, so I will never bulk order with them, only you guys! Love all of your freebies too! Thank you!! :)

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  13. I can't believe that people complain because Persnickety is the BEST. I hope the positive people outnumber the negative!

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  14. I am about ready to put in my first order with you. I have been trying to get Java to upload more than one picture at a time all day today. Hope to get it worked out when my husband gets home. I think the $5 flat fee is perfectly fair. No complaints here.

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  15. seems a little irrate to me that you would even post that and definitely unprofessional. I honesly do not use your services because the prices are unrealistic compared to other places -- like the ones you missed when showing your prices were lower than 4 ot hers.

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  16. Yan, make sure your Java plugin is up to date, I had to do that too.
    Anonymous- your negative comments on every blog post are becoming entertaining to us!

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  17. I love you guys and your prints are awesome and your service is beyond amazing. Professional Prints and Professional Staff.

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  18. I think people have completely forgotten that COST is COST, not price. If you skimp on the cost in 1 place, you either pay it in another, or someone else in another place will pay it (hence all the people in the world living in poverty while we quibble about shipping costs of having our scrapbook pages printed out).

    Go you for standing up and saying so.

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  19. Don't change a thing. I recently found you via Ali Edwards' & love that you ship to Australia. The quality of the prints/layouts and your service is outstanding. I am currently getting another order together and can't wait to receive them too. The fact that you print 8.5x11 is incentive itself to use you. I have also told many of my friends. Keep up the good work. :)

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  20. I agree with everyone here (except for "anonymous"). There is always someone (probably your competition) who is trying to ruin it for the rest of us!
    Persnickety ROCKS! I would pay $4 a 12x12- that's how good they are! however, don't change a thing!

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  21. We appreciate all of your feedback and welcome constructive criticism as we are always trying to improve as a company. The purpose of this post was to compare the average market price of digital scrapbook prints.
    Anonymous- we would be happy to add any other retailers that you can suggest.

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  22. The funny thing about comparing prices, is that you can't compare quality! Yes, I can probably get cheaper prints @ my local walmart or walgreens, but I am going to be getting a much cheaper product too! You often get what you pay for and I think when you skimp on photos, you pay the price in your images! Also a flat rate for shipping is amazing! Yes, if you place a small order, it may seem like a lot, but usually I am placing a large order and the flat rate saves me money! Thanks for providing a quality service.

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  23. I just ordered 78 12 x 12 pages from you and I was thrilled! For those who don't like the shipping, save up and order a bunch at once. It is $5 no matter what so if you order a bunch like I did, it seems like a big deal.

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  24. You prices are terrific. People who are complaining about your very reasonable shipping rates or not offering a discount on your already great prices aren't looking at the big picture. :)

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  25. Please don't change a thing. The prices at Persnickety Prints are amazing! For the quality of prints that I get here at the cost of what I get them at, there is NO WAY I could get the same thing somewhere else. The quality from Persnickety Prints is 100% the best. And the way my prints are shipped to me is awesome! No way my pages come to me with bent corners. I am more then happy to pay $5 if that keeps my pages nice + smooth. Keep up the good work.

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  26. Well, I just ordered 33 pages from you, the place I used to order from would charge about that, but 15 dollars for shipping!!! Sooooo, in all your prices are great and just:) Thank you, I'm looking forward to getting my prints!

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  27. I'm surprised that people complain about the flat rate. I love knowing exactly how much I'm going to pay. No calculation necessary!

    I have to say... I just stumbled onto your site and I LOVE IT! "Liked" you on Facebook, and I can't wait to start using you guys! =)

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